Shipping policy

Shipping Policy

Overview
Thank you for shopping with KATALYST. We are committed to delivering your order safely and reliably. Please review the policy below to understand our processing times, shipping costs, and delivery estimates.

Processing Time
- Processing Time: 1-3 business days
- Orders are processed Monday through Friday (excluding weekends and public holidays).
- Order Modification: You may modify or cancel your order within 24 hours of placement. After this window, your order enters fulfillment and the shipping details are locked.
- During peak periods (sales, holidays), processing may take an additional 1-2 business days.

Shipping Rates
- Orders $50 and over: FREE Shipping
- Orders under $50: $10.00 flat rate
Shipping costs are calculated automatically and shown clearly at checkout before you pay — no hidden fees.

Shipping Destinations
We currently ship to the United States and Canada. If your country is not listed at checkout, please contact us at support@katalystaction.com and we'll do our best to help.

Estimated Delivery Times
- United States: 10-20 business days (after processing)
- Canada: 10-20 business days (after processing)
Total time: Processing (1-3 business days) + Delivery (10-20 business days) = approximately 2-4 weeks from order to delivery.
Our products are carefully prepared and quality-checked before they ship internationally. We believe good things are worth the short wait — and we'll keep you updated every step of the way.

Shipping Carriers
Your order ships via trusted international carriers, with final-mile delivery handled by your local postal service:
- USPS (final-mile delivery within the United States)
- Canada Post (final-mile delivery within Canada)
- International logistics partners for cross-border transit and customs clearance.

Tracking Information
- Tracking Provided: Yes, for every order.
- You'll receive a shipping confirmation email with a tracking link as soon as your order ships.
- Please note: It can take 3-5 days for the first tracking scans to appear, and detailed in-country updates show once your package reaches its destination region. This is completely normal for international shipping.
- Track anytime via the link in your confirmation email or our Track Your Order page.

Taxes & Duties
- All applicable taxes and duties are handled on our end — what you see at checkout is what you pay.
- No surprise charges upon delivery.

Shipping Protection — Lost or Damaged Packages
- Lost in transit: If your package is confirmed lost, we'll send a free replacement or issue a full refund.
- Arrives damaged: Contact us within 7 days with photos, and we'll arrange a replacement or refund.
- Marked delivered but not received: Contact us and we'll investigate with the carrier.
To file a claim, email support@katalystaction.com with your order number, a description of the issue, and photos (for damage). We respond within 24-48 hours.

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. To update an address, contact us within 24 hours of ordering — once a shipping label is generated, the address is locked.

Delivery Delays
Occasionally, delays may occur due to severe weather, customs inspections, carrier disruptions, or peak holiday seasons. We'll notify you of any significant delay and work to get your order to you as quickly as possible.

Returns & Exchanges
For full details on returns, please see our Return & Refund Policy.

Contact Us
- Email: support@katalystaction.com
- Response Time: 24-48 hours (business days)

Shipping operated by Cherrycom Worldwide SL (VAT: B01965813), 3 Resurrection Street, Getafe 28, Madrid, 28091, Spain

This policy is subject to change. Please check this page for the most current information.