Track Your Order

Track Your Order

Two ways to follow your Katalyst package from our warehouse to your door — pick whichever is easier.

Option 1 — Track from your shipment email

As soon as your order leaves our warehouse, you will receive an automatic shipment confirmation email with a tracking number and a "View your order" button. Tap that button and the latest status will load directly in your browser — no login required.

If you cannot find the email, please check your spam, promotions or junk folder. The sender shows as Katalyst with our support address.

Option 2 — Track here on katalystaction.com

You can also look up an order on this page using your order number and the email address you used at checkout.

Quick track — opens the order lookup hosted on our store:

Open order lookup →

On the lookup screen, choose "Track your order", enter your order number (for example #1234) and your email. Your latest tracking status, carrier and delivery estimate will appear.

What the tracking status means

STEP 1 · PROCESSINGYour payment is confirmed and your order is being picked and packed. Most orders ship within 1–2 business days.
STEP 2 · LABEL CREATEDA shipping label has been generated. The carrier hasn't physically scanned the package yet — this is normal and usually updates within 24–48 hours.
STEP 3 · IN TRANSITThe carrier has picked up your package and it is on its way. You'll see scan updates as it moves between facilities.
STEP 4 · OUT FOR DELIVERYThe package is on the truck for delivery today. Most US deliveries land between 9am and 8pm local time.
STEP 5 · DELIVEREDThe carrier has marked the package delivered. If it isn't visible at your door, please check with neighbors and your mail room, then read the FAQ below.
EXCEPTIONSomething needs attention — usually a weather delay, an address clarification, or a missed delivery attempt. The carrier will usually retry the next business day.

Shipping timeline at a glance

  • Processing: 1–2 business days from order placement
  • Transit (United States): 10–20 business days from shipment
  • Free shipping: automatically applied on US orders $50 and over
  • Holidays & peak season: please allow a few extra business days around Black Friday, December holidays and major US public holidays

For full details see our Shipping Policy.

Common tracking questions

My tracking hasn't updated for a few days — should I worry?

Usually no. Packages can sit at a sorting facility for 2–4 days between scans, especially during holiday periods or after a weekend. As long as the most recent scan is within the last 4 business days, the package is still moving. If 5+ business days pass with no update, please email us and we'll open a carrier trace on your behalf.

The tracking says "Delivered" but I don't see the package.

This happens occasionally. Please try the following before contacting us:

  1. Check porches, side doors, garage areas and behind planters or doormats — drivers sometimes hide packages from the street.
  2. Ask household members and immediate neighbors in case it was handed off.
  3. Look for a "sorry we missed you" or "left with neighbor" note.
  4. Wait 24 hours — carriers occasionally scan packages as delivered the day before they actually arrive.

If the package still hasn't appeared after 24 hours, email support@katalystaction.com with your order number and we'll help you file a carrier investigation and explore next steps.

Can I change my shipping address after I've ordered?

If your order is still in Processing, yes — email us immediately with your order number and the corrected address. Once the order shows Label Created or later, the address is locked with the carrier and we'd need to wait for a return-to-sender before re-shipping.

I think my package is lost or stolen — what now?

We'll help you sort it out. Email us with your order number and we'll start a carrier trace. If the carrier confirms the package as lost, we will arrange a replacement or refund per our Refund Policy.

Still need help?

Email: support@katalystaction.com
Please include your order number (for example #1234) and a short description of what's happening. Our team replies within 1 business day.

All Katalyst orders ship from a US-based warehouse and are delivered by major US carriers. Tracking updates depend on the carrier's scan frequency; very rural addresses occasionally show fewer scans along the route.