1-Year Limited Warranty

1-Year Limited Warranty

Every Katalyst device is backed by a one-year limited warranty against manufacturer defects. Here's exactly what that means and how to use it.

1 YEAR COVERAGE FREE REPLACEMENT US CUSTOMERS

What the warranty covers

Our 1-year limited warranty starts on the date of delivery (per carrier records) and protects you against manufacturer defects in materials and workmanship. If a Katalyst device stops working as designed within that window — and the issue isn't caused by accidental damage or misuse — we will repair or replace it free of charge.

Covered

  • LED panels or beads that stop lighting up
  • Internal battery that no longer holds a charge from new
  • USB-C / charging port failure under normal use
  • Heating element that no longer warms (on heated wraps)
  • Power button, mode switch, or timer malfunction
  • Stitching, zippers or fastener failure on wearable wraps under normal use

Not covered

  • Physical damage from drops, impacts, crushing or bending
  • Water damage (devices are not waterproof unless explicitly stated)
  • Damage from unauthorized repairs or modifications
  • Wear and tear of fabric, finish or printed surfaces over time
  • Loss or theft of the device
  • Use of non-Katalyst chargers, cables or accessories that damage the device
  • Devices purchased from third-party resellers (warranty only valid on katalystaction.com orders)

How to file a warranty claim

  1. Email us at support@katalystaction.com within the 1-year coverage window.
  2. Include your order number (for example #1234), the product name, and a short description of what is not working.
  3. Attach a short video or 2–3 clear photos showing the issue. For an LED problem, please film the device turning on. For a wrap issue, show the affected stitching, zipper or controller.
  4. Our team will reply within 1 business day with next steps. Most cases are resolved without you needing to ship the device back.
  5. If a replacement is approved, we ship the new unit free of charge to the same address as the original order (US & Canada).

Tip: the faster you can share a short video showing the issue, the faster we can confirm it's covered and ship a replacement. Most warranty claims are fully resolved within 5–7 business days from your first email.

Out-of-warranty support

Even after the 1-year window ends, please still get in touch — we keep replacement parts for many components (chargers, USB-C cables, wrap straps, controllers) and we are happy to quote a low-cost repair or part swap so you can keep using your device. We'd much rather help you fix it than see it end up in a drawer.

Returns vs. warranty — what's the difference?

A return is when you've changed your mind about a recent purchase — handled under our 30-day Refund Policy. A warranty claim is when a device worked when it arrived but later developed a manufacturer defect — handled on this page. If you're unsure which path applies to your situation, email us with a description of what's happening and we'll figure it out together.

Warranty fine print

  • Coverage applies only to original purchasers who bought directly from katalystaction.com. Gifts are honored when the gift recipient provides the original order number.
  • Replacement units carry the remainder of the original 1-year coverage; they do not restart the clock.
  • We reserve the right to request the defective unit back (we pay return shipping) for quality-control review before approving certain higher-value replacements.
  • This warranty does not cover any incidental or consequential damages arising from use or inability to use the product, to the extent permitted by law.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Questions before you buy?

Email: support@katalystaction.com
Ask us anything about specifications, compatibility, or what's covered before you place an order. We'd rather answer your questions up front than have you guess.

All Katalyst products are general wellness devices intended to support a relaxing home self-care routine. They are not medical devices and have not been evaluated by the FDA to diagnose, treat, cure or prevent any disease. If you have any health concerns, please consult a qualified healthcare professional before use. This warranty applies to products shipped to addresses within the United States.