Frequently Asked Questions

Everything you'd want to know before you buy a Katalyst device — and most of what comes up after.

About red light wellness

What is red light therapy, in plain English?

Red light therapy uses specific wavelengths of visible red and near-infrared light — typically 630–660nm (visible red) and 850nm (near-infrared) — delivered by LEDs onto the skin. It is non-UV and non-ionizing. Many people use it as a relaxing 10–20 minute wind-down ritual at home.

Is it safe to use?

Katalyst devices are general wellness products designed for home use. They are non-UV, do not get hot enough to burn the skin when used as directed, and follow consumer-electronics safety standards. If you have any specific health condition, are pregnant, or are taking light-sensitive medication, please consult a qualified healthcare professional before use.

What wavelengths do Katalyst devices use?

Most Katalyst devices use a dual-wavelength combination of 660nm + 850nm LEDs. Some specialty products (like our blue-light face mask modes) include additional wavelengths — the exact LED breakdown is listed in the specs section of every product page.

Will I feel anything during a session?

Most people describe it as a gentle warmth on the skin — comforting but never hot. Our wearable wraps add an optional low-temperature heating element (capped at about 60°C surface temperature) for an extra cozy feeling. There is no zapping, vibration, or sting.

Do Katalyst devices make any medical claims?

No. Katalyst products are general wellness devices intended to support a relaxing home self-care routine. They are not medical devices and have not been evaluated by the FDA to diagnose, treat, cure or prevent any disease.

Using your device

How long is a typical session?

Most people enjoy a 10–20 minute session, 3–5 times per week. Many devices have a built-in timer that auto-shuts off — so you can put it on, lie back, and let it run without watching the clock.

What time of day is best?

There is no single "best" time — it's about what fits into your day. A lot of customers tell us they use their LED face mask as part of an evening wind-down ritual, and their wearable wrap as a post-workout recovery routine in the afternoon. Pick the slot you'll actually stick to.

How long until I see or feel a difference?

Most people describe the in-the-moment experience as immediately calming and cozy. Cumulative impressions vary from person to person and depend on consistency — please be wary of any brand that gives you a guaranteed timeline.

Do I need to take my makeup or skincare off first?

For LED face masks, yes — we recommend a clean, dry face so the light reaches your skin directly. For body devices and wraps, no special prep is needed; just wear them over a thin layer of cotton clothing or directly on skin per the product instructions.

Can I use multiple Katalyst devices on the same day?

Yes — many customers pair a face mask in the evening with a recovery wrap earlier in the day. There's no need to "rest" between different devices; just enjoy each one as part of the moment you'd planned it for.

Do I need to wear eye protection?

Our LED face masks have built-in opaque eye shields. For other devices, please follow the safety guidance in the included user manual — never look directly into the LEDs at close range during a session.

Orders & shipping

Where do you ship?

We currently ship to addresses within the United States only.

How long does shipping take?

Most US orders deliver in 10–20 business days from order date. This includes 1–2 business days of warehouse processing plus carrier transit time. You'll receive an email with a tracking link the moment your package ships.

Do you offer free shipping?

Yes — free shipping on US orders $50 and over. Orders under $50 carry a flat shipping fee shown at checkout. See our Shipping Policy for full details.

Can I track my order?

Yes — see our Track Your Order page. You can also tap the "View order" button in your shipment confirmation email.

Can I change my address after I've placed the order?

If your order is still in Processing, yes — email us immediately at support@katalystaction.com with your order number and the corrected address. Once a shipping label has been generated, the address is locked.

Returns & warranty

What's your return policy?

We offer a 30-day return window on unused devices in their original packaging. See our Refund Policy for the full process and timeline.

What if my device arrives damaged or stops working?

Every Katalyst device is covered by a 1-year limited warranty against manufacturer defects. Email us at support@katalystaction.com with your order number and a short video showing the issue — we'll typically approve a free replacement within 1–2 business days. Full details on our Warranty page.

How long does a refund take to land?

Once we receive and inspect the returned device, refunds are processed within 3–5 business days. Your bank or card issuer may take an additional few business days to reflect the credit on your statement.

Care & maintenance

How do I clean my device?

For silicone LED face masks, wipe the inner surface with a soft cloth lightly dampened with water or a mild cleansing toner. Avoid alcohol-based wipes and never submerge the device in water. For wearable wraps, the outer cover (where designed) can be unzipped and spot-cleaned; the controller and LED panel itself should always stay dry.

How do I charge my device?

All Katalyst hero devices charge via USB-C. A standard 5V charger works fine; we recommend the cable included in the box. Charging time and runtime per charge are listed on every product page.

How long should the battery last?

With normal use (a few sessions a week), the lithium battery in most Katalyst devices is rated for hundreds of full charge cycles. Like any rechargeable device, the battery's max capacity will slowly decline over time — it is covered under our 1-year warranty against defects.

Can I travel with my Katalyst device?

Yes — all our cordless devices contain a built-in lithium battery within standard airline carry-on limits. Pack the device in your carry-on (not checked baggage) per most airline lithium-battery rules.

Account & payment

What payment methods do you accept?

We accept Visa and Mastercard (credit and debit), as well as PayPal. All payments are processed securely through our PCI-compliant checkout, and we never store your full card details.

Do I need an account to order?

No — you can check out as a guest. Creating an account lets you save shipping addresses, view past orders and track new shipments more easily, but it's entirely optional.

Do you offer discount codes or promotions?

From time to time we run seasonal promotions or send subscriber-only codes via our email newsletter. To get on the list, scroll to the footer and enter your email — no spam, no daily marketing blasts.

Still have a question?

All Katalyst products are general wellness devices intended to support a relaxing home self-care routine. They are not medical devices and have not been evaluated by the FDA to diagnose, treat, cure or prevent any disease. If you have any health concerns, please consult a qualified healthcare professional before use.