Shipping Policy

📦 Free US Shipping Promise

We offer free standard shipping on all US orders over $50. Orders under $50 are billed a flat $4.99 shipping fee at checkout. Need expedited delivery? Email us before checkout and we will quote you a faster option.

⏱️ Delivery Timeline (10–20 Business Days)

Our typical end-to-end delivery time is 10–20 business days from the moment your order is placed. "Business days" means Monday through Friday, excluding US federal holidays.

Here's exactly what happens behind the scenes:

1. Days 1-5 (business days) — Production & Quality Inspection
   Each device is hand-tested by our team — we verify every function (light output, heat, vibration, controls) and inspect packaging integrity before approving it for shipment. Nothing leaves our hands until it passes inspection.
2. Days 5-7 (business days) — Re-Packaging & Handoff
   Approved units are securely re-packaged in branded Katalyst packaging and handed off to our shipping partner. You'll receive an automated shipping confirmation email with USPS tracking the moment your order enters the shipping network.
3. Days 7-20 (business days) — Transit + US Delivery
   Transit, customs processing where applicable, and final USPS doorstep delivery. Track every step via the link in your shipping confirmation email.

🌎 Where We Ship

We currently ship to all 50 US states + Washington DC. Shipping to Hawaii, Alaska, and US territories (Puerto Rico, Guam, US Virgin Islands) may add additional transit time due to remote routing.

We do not currently ship to PO Boxes (USPS may delay or reject packages), APO/FPO military addresses, or destinations outside the United States. If you have a custom shipping need, email us and we will do our best to help.

📬 Order Tracking

Every shipment includes USPS tracking. Once your package enters the shipping network, you'll receive an automated email with:

• Your USPS tracking number
• A direct tracking link (works on phone & desktop)
• Estimated delivery window

Tracking typically updates at 3 key points: (1) when your package enters the shipping network, (2) when it clears customs (if applicable) and enters the USPS network, and (3) when it's out for final delivery.

If your tracking hasn't moved in 5+ business days, email us at support@katalystaction.com — we'll investigate with our shipping partner right away.

🎄 Holiday & Peak Season Notes

During US federal holidays and peak shipping seasons (Black Friday, Christmas), please add 3-7 additional business days to the standard timeline due to carrier and customs volume:

We will always post a banner notice on the homepage during major delay periods. When in doubt, email us before ordering.

🏛️ Customs, Duties & Import Taxes

Most US orders fall well under standard de minimis thresholds — in nearly all cases you will not be charged any additional customs fees, duties, or import taxes at delivery, and the price you see at checkout is what you pay.

In the rare case you are unexpectedly contacted by USPS or customs about a fee on a Katalyst order, please do not pay it without contacting us first — email support@katalystaction.com and we'll help you resolve it directly with the carrier.

📦 Damaged, Lost, or Missing Packages

Package marked "delivered" but you can't find it

Please first check with neighbors, household members, your building manager, and any common doorstep/mailbox areas. USPS occasionally scans packages as "delivered" up to 24 hours early. If still missing after 48 hours, email us with your order number — we'll file a USPS investigation on your behalf and arrange a fair resolution at no cost to you.

Package damaged in transit

Take a clear photo of the damaged packaging before opening, then a photo of the damaged product. Email both to support@katalystaction.com within 7 days of delivery. We will ship a free replacement immediately — you do not need to return the damaged unit.

Package lost in transit

If tracking hasn't updated in 10+ business days after the "international acceptance" or last carrier scan, email us. We will file a claim with our shipping partner and arrange a replacement or full refund — these cases are typically resolved within 5-7 business days.

🛡️ 30-Day Returns + 1-Year Warranty

Every Katalyst device comes with our standard customer protection:

• 30-Day Money-Back Guarantee — Try the device. If you're not happy, email us within 30 days of delivery for a full refund. (See our Refund Policy for return shipping details.)
• 1-Year Manufacturer Warranty — Covers any defect in materials or workmanship for 12 months from delivery date. We will repair or replace any defective unit at no cost. Warranty does not cover damage from misuse, accidents, or unauthorized modification.

📞 Need Help?

The fastest way to reach us is by email at support@katalystaction.com. We respond to every customer message within 1 business day. For urgent shipping questions, please include your order number in the subject line.